Touch ‘n Go is something that is no stranger to Malaysian and we used it almost everyday. Whether it’s for parking, toll or even for shopping too. The Touch ‘n Go card has become an essential part of most Malaysians wallet
But there are probably a few things that you might not know about your card and in this segment, we are letting you know so you can fully utilise your card!
1. Touch ‘n Go has expiry date
Like every other card, Touch ‘n Go has an expiry date. Many of us are not aware but it’s actually stated on the card. You can check the expiration date listed on the back if you look closely enough.
If you’re wondering what you can do if your card expired, worry not as here is 2 things that you can do
- Head to either a PLUS Customer Service Centre (you can check where they are here) or to a Touch ‘n Go Hub (Bangsar South or Nu Sentral)
- You will have the option to either get a refund or your balance deposited into a new card.
2. If you purchased new card, there are 1 month warranty period
This is something that not many know is that if you buy a new card, you actually have a one-month warranty period that comes with it. So you don’t have to buy new card if the card is proven to be faulty and you can get a replacement card free of charge!
3. RM10 will be charged to replace a Touch ‘n Go card that’s faulty
If you already have an existing Touch ‘n Go card and warranty is expired and it’s not working properly then you need to be prepared to pay for a replacement card. It’s not too expensive where only RM10 to replace it but no charge is better then kena charging!
4. Your card will be deactivated when not used for a certain period of time
You need to use your Touch ‘n Go card every now and then, and if there is . no usage in certain duration, your Touch ‘n Go card will be deactivated. The period for this inactivity is 12 months. So make sure you use your card to avoid sudden deactivation from the Touch ‘n Go
5. If your card is inactive, you will be penalised
You need to keep you card active because if your Touch ‘n Go card becomes dormant, you’re already charged RM5. This amount will be charged either from the deposit or from the balance of the unutilised card. After that, you will be charged RM5 for every 6 months that the card remains inactive
6. You can get a refund if you get overcharged
If you have been overcharged by Touch ‘n Go, worry not as you will still get your refund. But the only thing is that you probably have to wait for a bit and it would take around 30 days for the process to be completed. If you need more clarificaton, just contact their customer service for assistance here.
So this wraps up of the 6 things that you need to know bout Touch ‘n Go. If you’re curious about the other features of your Touch’n Go card, you can check out more info here.