PSA: IF Anyone pretend to be BigPay to offers you FREE Upgrade To RED or Premium Card, It’s definitely a SCAM!
Scammers are using various techniques to trick customers into giving their One Time Passwords (OTP). Where Big Pay recently has issued a security advisory about new tactics by scammers to gain access to your user account and these scammers will usually using the old tactics about winning a contest or attractive prizes, scammers are using a new method by offering a free BigPay card upgrade. The scammers will try to inform you that your blue BigPay card will be changed to red and they will need your personal details and OTP for verification.
However, in most cash the syndicates will try very hard to look legit by using the BigPay logo as their profile photo and BigOay employees will never ask for customer OTP or PIN under any circumstances and if a stranger has your mobile number or OTP, they will be able to login to your account. If you receive such calls or messages, you are urged to take a screenshot and report them to BigPay and you can contact BigPay by sending them a message from the app or drop them an email at support.my@bigpayme.com.
The Royal Malaysia Police has recently issued a warning about a potential scam targeting GoPayz users. A man had allegedly lost over RM88,000 after an individual contacted him to share his TAC number. Here is more detail released by BigPay on their website:
Phone and SMS scams – you could get a call or SMS from someone pretending to be a BigPay staff member who may mislead you into giving away important information. Fraudsters might go the extra mile to impersonate us by using our logo as their profile image.
Phishing – you receive fake emails or access suspicious websites that trick you into entering personal data or your card details.
How to tell if it’s really us
Calls or text messages can look like they’re from BigPay, so if you receive an unexpected call or text message from us, use these pointers to determine if it is legitimate:
In a text message, we will not:
- Send you a link to a website and ask you to provide private information (such as a One Time Password (OTP), phone number or your PIN) to redeem cash prizes
- Claim that we’ve detected suspicious activity on your account
To contact you by phone, we will not:
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Call you using a personal mobile number
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Call you on WhatsApp
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Reach out to you to request for private information (such as your OTP, date of birth or your PIN)
Note: we would never reach out to you without prior engagement and arrangements made.
Outside our app, we will not ask for:
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Your PIN (this is the 6 digit number you use to log in, make card payments or withdraw money from an ATM)
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The full 16 digit number on your card or three digit number (CVV) on the back of your card
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Any other password like your email address password or other private information
What should you do if this happens to you
You could get a call or SMS from someone pretending to be a BigPay staff member, a bank clerk, or someone you trust who then misleads you into giving away important information. If this happens to you, don’t panic, take a moment to gather yourself and take the following actions:
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Hang up immediately.
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Using the info above, determine the legitimacy of the message. If the message is a scam, block the number and delete the message from your phone.
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Do not respond if someone asks you to confirm your CVV on the back of the card (the last three digits on the back of the card) or OTP/TAC for any reason. End the call right away.
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Do not respond to fake emails or SMS from suspicious links or unknown senders seeking personal information.
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Do not respond to a request seeking for you to validate or verify your personal information or details of any transaction.
Extra ways to protect your money
Situations like this can happen to anyone, so staying vigilant is really important. Here are some added measures to help you keep your money safe.